While workshops for Root Cause Analysis are becoming more common ground, we sometimes forget why we are doing the workshop. The reason can be to get the Production up and running again, but also to improve upon something.
To identify the need for the workshop, you can use one of the techniques used there: 5 why.
Let’s say that you are going to do a RCA workshop to look at inefficiencies of test preparation and execution.
Why are you doing the RCA workshop? To improve upon testing.
Why do you want to improve upon testing? To test more & better.
Why do you want to test more and better? To get better test results.
Why do you want to get better test results? To get less incidents in Production.
Why do you want to get less Production incidents? To provide a stable environment for our customer.
You’ll see, the xth why will lead you to your internal or external customer. The last why will lead you to a request of the Voice Of the Customer or the Voice Of the Business. If not, you should ask yourself why you are doing the workshop again.